Role | Project lead, working alongside my PM and development agency

Skills

Tools:
Figma
Wireframing
Prototyping

I redesigned the merchant portal for merchants that integrate the express checkout with a focus on refund capabilities.

Before

The Challenge

Previously, there was too much information in the merchant portal which made it hard for users to skim and find relevant information quickly.

The aim of this redesign was to

• Redesign the payments page to present the information clearly

• Add refund and reconciliation capabilities with scalability and future features in mind

• Set precedence for the new UI style of the portal

User flows

The merchant portal is the backend of merchants using Roqqett, housing many key capabilities such as refunds.

I mapped out the key moments in the user journey to create an intuitive experience.

Creating complex user flows involving multiple devices

Rapid wireframing in FigJam

After